Notation based on the Act on Specified Commercial Transactions

KYOTO SAKE STORE

AddStories.,Co.Ltd

Shipping charges　

Shipping charges will vary depending on the size and weight of the order and the delivery destination.

Credit card, debit card, or other payment methods specified by the Company.

Payment is due at the time of order.

Products will be shipped within 7 business days after payment is confirmed. However, if the product cannot be shipped within the said period due to stock-outs or other reasons, we will notify you of the scheduled shipping date by e-mail.

・Returns at the convenience of the customer

Due to the nature of our products, we do not accept returns or　exchanges for reasons attributable to the customer. If the customer wishes to have the product shipped again after it has been returned to our company for the customer's convenience, it will be a separate product order, and the customer will be required to pay the full price and shipping costs separately.

 ・Returns for reasons attributable to our company

In the unlikely event that you receive an item that is different from the one you ordered, or if there is a quality problem with the product, such as damage or blemish, please contact us within 3 days of receipt of the product. We will pay the shipping and handling charges for returns.

 ・If you wish to receive a refund

We will process the refund within 7 business days after receiving the returned merchandise and confirming that the merchandise is different from the ordered item or is defective.

 ・If you wish to have a replacement product shipped

Upon receipt of the returned merchandise, we will send a replacement within 7 business days after confirming the discrepancy between the returned merchandise and the ordered merchandise or that the merchandise is defective.

 ・Cancellation

As a general rule, we do not accept cancellations for the customer's convenience after an order has been confirmed. This does not apply to cases in which the cancellation is caused by our company, such as when there is a mistake in the product information or when the delivery date is significantly later than the scheduled delivery date.

Kyoto Insider Sake Experience

271-1 Kurumamachi, Fushimi-ku, Kyoto City